Shipping policy

Last updated: 26 March 2026

Shipping

Every Amante Antwerp piece is prepared with care and sent to you discreetly. AMANTE ANTWERP ships within the European Union and worldwide.

1. Belgium

  • Free shipping on all orders
  • Orders are shipped via Bpost
  • Processing time: 1–7 business days (if the item is in stock)

Next-day delivery is available for orders placed before 22:00 (Monday–Thursday). Delivery takes place between 09:00 and 18:00. You will receive a track & trace code by email once your order has been shipped. Please note: deliveries to rural areas may take longer.

2. Netherlands, Germany, France & Luxembourg

  • Shipping via DPD
  • Free shipping on orders over €150
  • €9 shipping fee for orders below €150

Delivery times may be longer for rural areas.

3. Rest of the European Union

  • Shipping via DPD
  • Shipping costs are calculated automatically at checkout, based on your delivery address and total order weight

Delivery times may vary depending on location.

4. International Shipping (outside the EU)

We ship worldwide. The full list of available countries is shown at checkout.

  • Shipping costs are calculated based on destination and order weight
  • All international orders are shipped via DPD and require a signature upon delivery
  • If your country is not listed, please contact us at hello@amanteantwerp.com

We recommend selecting a delivery address where someone is available during business hours (09:00–18:00).

Taxes & duties

  • EU orders are shipped on a DDP basis (Delivery Duty Paid) — all taxes and duties are included in the final price.
  • Non-EU orders may be subject to import duties and taxes, which are the responsibility of the customer.

Tracking

All orders include track & trace. Once your order is shipped, you'll receive a tracking link by email so you can follow your parcel in real time. If you haven't received your tracking details within 2 business days of your order confirmation, please reach out to us at hello@amanteantwerp.com.

Packaging

Every order is shipped in a neutral outer box with no visible branding — ideal for gifting or for discretion. Inside, your piece is presented in the Amante Antwerp signature packaging: a jewelry box and a soft pouch. Limited edition pieces also include a certificate of authenticity.

Sending directly as a gift

You can ship directly to the recipient by entering their address at checkout and selecting the gift option. We ship without any price tag or invoice inside the parcel. Your tracking confirmation is sent to you as the purchaser.

Important shipping information

Delivery times are estimates only and may be affected by payment authorization, stock availability, and courier or customs delays. AMANTE ANTWERP is not responsible for delays caused by carriers or customs and cannot refund shipping costs due to late delivery. We do not ship to PO boxes.

First-time order policy

For security reasons, first-time orders may only be shipped to the verified billing address or a work address. Please ensure your billing and shipping details match your payment method to avoid delays.

Insurance & delivery

All shipments are insured during transit. Once your order is delivered and signed for, responsibility transfers to the customer.

Returns & Exchanges

If your order does not meet your expectations, you may request a return or exchange. Each case is handled individually, with care and attentiveness.

Return period

You have 14 days after delivery to request a return or exchange.

How to request a return

Please contact us by replying to your order confirmation email, or by emailing hello@amanteantwerp.com. Include:

  • Your order number
  • The item(s) you wish to return
  • The reason for return
  • (If applicable) the item you would like in exchange

We will send you return instructions and a return confirmation form.

Return conditions

  • Items must be returned in their original, unused condition
  • Include all original packaging: box, dust bag, wrapping and cards
  • Returns must include the return confirmation form

Please note: for hygiene reasons, earrings cannot be returned or exchanged. Special and custom-made orders are non-returnable and non-exchangeable.

Damaged or incorrect items

If your piece arrives damaged or incorrect, please contact us at hello@amanteantwerp.com within 3 days of receiving your order, including a photo of the piece and the packaging. Our customer care team will review your case and work towards the best resolution for you.

Return shipping

  • Return shipping costs are at the customer's expense, unless the return is due to a manufacturing defect or an error on our part
  • We strongly recommend using a tracked shipping service
  • AMANTE ANTWERP is not responsible for lost return shipments

Refunds & exchanges

  • Exchanges are processed within 3 days after approval
  • Refunds may take up to 10 working days to appear on your account
  • Refunds are issued to the original payment method
  • For non-EU orders: customs duties are non-refundable (please contact your local customs office)

Condition of returned items

Items must be unused and in their original condition. If returned items are damaged or incomplete, AMANTE ANTWERP reserves the right to refuse the return or deduct a depreciation fee.

Contact

Our customer service team is here to help.