Returns & refunds

Returns & Refunds

Every Amante Antwerp piece is chosen and prepared with care. Still, if your order does not meet your expectations, you may request a return or exchange. Each case is handled individually, with care and attentiveness.

Return period

You have 14 days after delivery to request a return or exchange.

How to request a return

Please contact us before sending anything back, by replying to your order confirmation email or by emailing hello@amanteantwerp.com. Include:

  • Your order number
  • The item(s) you wish to return
  • The reason for return
  • (If applicable) the item you would like in exchange

We will send you return instructions and a return confirmation form. Returns sent back without prior request cannot be processed.

Return conditions

  • Items must be returned in their original, unused condition
  • Include all original packaging: box, dust bag, wrapping and cards
  • All labels and, where applicable, the certificate of authenticity must be intact
  • Returns must include the return confirmation form

Please note: for hygiene reasons, earrings cannot be returned or exchanged unless there is a manufacturing defect. Special and custom-made orders are non-returnable and non-exchangeable.

Condition of returned items

Items must be unused and in their original condition. If returned items are damaged or incomplete, AMANTE ANTWERP reserves the right to refuse the return or to deduct a depreciation fee.

Return shipping

  • Return shipping costs are at the customer's expense, unless the return is due to a manufacturing defect or an error on our part
  • We strongly recommend using a tracked shipping service
  • AMANTE ANTWERP is not responsible for lost return shipments
  • For international returns, please clearly mark the parcel as "returned goods" to avoid additional customs charges

Exchanges

Exchanges are possible within 14 days for pieces that are still available in the desired size or variant. Please contact our customer care team before sending your return, and we will reserve the requested piece for you. Exchanges are processed within 3 days after your return is approved.

Refunds

  • Refunds are issued to the original payment method once your return has been received and approved
  • Refunds may take up to 10 working days to appear on your account, depending on your bank or payment provider
  • The original shipping cost, where applicable, is non-refundable
  • For non-EU orders, customs duties and import taxes are non-refundable — please contact your local customs office regarding these charges

Damaged or incorrect items

If your piece arrives damaged or incorrect, please contact us at hello@amanteantwerp.com within 3 days of receiving your order, including a photo of the piece and the packaging. Our customer care team will review your case and work towards the best resolution for you. Where the fault lies with us, return shipping is at our expense.

Gift returns

A gift can be returned provided an order number or gift card can be referenced. Refunds on gifts are issued in the form of store credit, valid for 2 years. The item must be returned to the same country from which it was originally shipped.

Your statutory rights

These conditions do not affect your statutory rights. Every Amante Antwerp piece is covered by the 2-year legal guarantee under Belgian and European consumer law for any defect in conformity present at the time of delivery. Returns or repairs under this guarantee are handled separately from the standard return procedure — see our Warranty section, or contact us for guidance.

Contact

Our customer service team is here to help.