

FAQs
How can we help?

Our products
Everything you need to know about your Amante piece.

Materials & quality
Explore what it means to choose only the very best.

Care & Maintenance
How to care for your piece.

Orders & Delivery
All practicals.

Returns & Exchanges
Want to know more?

Warranty
What is covered?

Gifts & Gift Cards
Amante as a gift?

Contacts & Support
How to get in touch.
Our Products
What types of jewelry does Amante Antwerp offer?
Amante Antwerp offers a carefully curated selection of necklaces, bracelets, rings, earrings, and accessories. Each piece is selected with attention to lasting quality and timeless aesthetics. Jewelry that is made to be worn and enjoyed for a long time.
Our collections move between modern and classic, always with an eye for intentional design and premium finish.
Are Amante Antwerp pieces limited edition?
Many of our pieces are offered in limited quantities. This is a deliberate choice: we believe in intentionality over volume. When a piece sells out, it is not always restocked, which makes each purchase more meaningful.
Pieces running low are indicated on the product page. You can sign up for a restock notification if available.
Limited edition pieces are accompanied by a certificate of authenticity.
Are Amante Antwerp jewelry pieces suitable for everyday wear?
Yes. Our pieces are designed to be worn and enjoyed in daily life. Our 24K gold plated brass and palladium plated brass jewelry will maintain their appearance beautifully with the right care. Please refer to our Care section for guidance on how to get the most out of your pieces.
Pieces with crystals or more delicate finishing may be better suited for special occasions. This is indicated per piece in the product description.
How do I find my ring size or the right size for the Duo Twist?
You can find our size guide on the product page, which includes step-by-step instructions on how to measure your ring size at home using a piece of string or a strip of paper. The guide also covers sizing for our Duo Twist style specifically.
If you are unsure between two sizes, we generally recommend going with the larger size. Rings are easier to adjust down than up.
Does Amante Antwerp also offer accessories beyond jewelry?
Yes. In addition to jewelry, we offer a curated selection of wearable accessories that complement our aesthetic. These pieces follow the same quality criteria as our jewelry collection.
Materials & Quality
What metals does Amante Antwerp use?
24K gold plated brass means a brass base is coated with a layer of 99.9% pure gold. This gives pieces their warm, rich golden tone — the highest purity of gold plating available. The brass base makes it lightweight and easy to wear, while the gold layer provides the luxurious finish.
Palladium plated brass uses palladium, a rare precious metal from the platinum group, as the finishing layer. Palladium has a bright, cool-toned silver-white appearance that is more resistant to tarnishing than silver. It is highly valued in fine jewelry for its durability and understated elegance.
Both materials are selected for their quality finish and wearability, and are fully REACH compliant. See below for more information.
Will my jewelry lose its colour or tarnish over time?
Like all plated jewelry, the finish of your pieces can change over time, how quickly depends largely on how they are worn and stored. The gold or palladium layer may gradually fade with frequent exposure to moisture, sweat, perfumes, or chemicals.
24K gold plated pieces: the gold layer is pure and warm in tone. With proper care, keeping pieces dry, away from chemicals, and stored correctly, they will maintain their appearance well. If the plating wears over time, re-plating is possible on request (see our Care section).
Palladium plated pieces: palladium is naturally more tarnish-resistant than silver and does not oxidize easily. These pieces tend to hold their bright, silver-white finish longer under everyday conditions.
In both cases, regular gentle polishing with a soft cloth and careful storage will significantly extend the life of your pieces.
Does Amante Antwerp use real gemstones?
Our pieces are set with Swarovski crystals, not natural gemstones. Swarovski crystals are precision-cut, man-made crystals produced in Austria, crafted from a proprietary blend of quartz sand and natural minerals. They are not glass rhinestones: the cutting technology and material quality are held to an exceptionally high standard, resulting in a brilliance and clarity that rivals many natural stones.
Modern Swarovski crystals are lead-free and fully compliant with global safety regulations. Their consistent cut and refraction make them a trusted choice in premium fashion jewelry worldwide used by houses including Chanel and Alexander McQueen.
Amante Antwerp pieces using Swarovski crystals are made with authentic Swarovski Elements.
What does REACH compliant mean?
REACH stands for Registration, Evaluation, Authorization and Restriction of Chemicals, a European Union regulation (EC No 1907/2006) that governs the use of chemical substances in consumer products, including jewelry. Its purpose is to protect human health and the environment by strictly limiting the presence of harmful substances such as nickel, lead, and cadmium.
For jewelry, REACH imposes specific limits: nickel release must remain below 0.5 µg/cm²/week for skin-contact items; lead content must not exceed 0.05% by weight; cadmium is restricted to 0.01% by weight of the metal component.
All Amante Antwerp pieces are REACH compliant, meaning they have been tested and verified to meet these standards. This gives you the assurance that our jewelry is safe to wear in contact with your skin.
Are your jewelry pieces suitable for people with metal sensitivities?
All Amante Antwerp pieces are REACH compliant, which means the levels of allergenic metals — particularly nickel — are within the strict limits set by EU regulation. This makes our pieces suitable for the majority of people, including those with general metal sensitivity.
Palladium plated pieces offer an excellent option for sensitive skin, as palladium itself is considered hypoallergenic when the plating is intact. Our 24K gold plated pieces are also generally well-tolerated, as pure gold is one of the least reactive metals.
As with all plated jewelry, if the surface layer becomes worn and the brass base is exposed, sensitivity may occur. Following our care guidelines will help maintain the protective plating for as long as possible.
If you have a known allergy to specific metals, please contact us before purchasing, we are happy to advise.
Care & Maintenance
How do I care for my jewelry at home?
The best way to keep your pieces looking their best is simple: gently wipe them with a soft, dry polishing cloth after each wear to remove any oils or residue. Do not use soap, water, or any chemical cleaning products on your jewelry, these can accelerate the wear of the plating and dull the finish over time.
Store your pieces in a dark, dry place away from direct sunlight and humidity. The pouch or box included with your order is ideal for this purpose.
When should I remove my jewelry?
We recommend removing your jewelry before exercising, swimming (chlorine and salt water are particularly damaging), showering or washing, applying hand creams or perfumes, and when handling cleaning products of any kind.
Apply your perfume and body lotion before putting on your jewelr. This protects the surface significantly. Heat and chemicals are the primary causes of wear on the plating.
A simple habit: last on, first off. Put your jewelry on last when getting ready, and take it off first when you come home.
How should I store my jewelry?
Store each piece separately in the pouch or box included with your order. This prevents scratching from contact between pieces. Keep your jewelry in a dry place away from direct light and humidity.
For rings and earrings, a soft-lined compartment box works well. Necklaces and bracelets are best stored flat or in their individual pouches.
Can the gold plating be renewed if it wears over time?
Yes. If your piece loses its golden finish over time through regular wear, re-plating is possible on request. We offer this service against a supplementary fee, which will be quoted to you individually based on the piece.
To request a re-plating quote or to arrange the service, please reach out to us at hello@amanteantwerp.com with a photo of your piece and your order details. Our team will come back to you with pricing and next steps.
Re-plating is a great way to give a beloved piece a new lease of life and a small investment compared to replacing it entirely.
Orders & Delivery
How long does delivery take?
We work with trusted third-party courier services to deliver your order. While we do everything on our end to ensure timely dispatch, please be aware that once a parcel is in the hands of the carrier, occasional delays can occur due to factors outside our control, such as peak seasons, weather, or carrier disruptions. We monitor all shipments closely and will always follow up on your behalf if an issue arises.
Estimated delivery times after dispatch: Belgium and Netherlands: 2 to 3 business days. Rest of Europe: 3 to 5 business days. International (outside EU): 5 to 10 business days.
Once your order is shipped, you will receive a tracking link by email so you can follow your parcel in real time.
How is my order packaged?
Every order is shipped in a neutral outer box with no visible branding, ideal for gifting or for discretion. Inside, your piece is presented in the Amante Antwerp signature packaging: a jewelry box and a soft pouch. Limited edition pieces also include a certificate of authenticity.
Does Amante Antwerp offer free shipping?
Our shipping rates and free shipping thresholds are displayed at checkout and kept up to date on our shipping page. We regularly review our rates to keep them as competitive as possible, please check the current conditions at the time of your order.
What payment methods does Amante Antwerp accept?
We accept Visa, Mastercard, American Express, Bancontact, iDEAL, and PayPal. All payments are processed via a secure SSL connection. Your payment details are never stored by Amante Antwerp.
Returns & Exchanges
What is the return policy at Amante Antwerp?
You may return your purchase within 14 days of receiving it, provided the piece is unworn, in its original condition, and returned with all original packaging, labels and certifications intact. Refunds are processed within 7 business days of receiving the return.
Return shipping costs are at the expense of the customer, unless the return is due to a manufacturing defect or an error on our part.
For hygiene reasons, earrings cannot be returned or exchanged unless there is a manufacturing defect.
Can I exchange a piece for a different size or style?
Exchanges are possible within 14 days for pieces that are still available in the desired size or variant. Please contact our customer care team before sending your return. We will reserve the requested piece for you.
What if my piece arrived damaged or incorrect?
Please contact us at hello@amanteantwerp.com within 3 days of receiving your order, including a photo of the piece and the packaging. Our customer care team will review your case and work towards the best resolution for you. Each situation is handled individually with care and attentiveness.
Can a gift be returned without the original receipt?
Yes, provided an order number or gift card can be referenced. Refunds on gifts are issued in the form of store credit, valid for 2 years. The item must be returned to the same country from which it was originally shipped.
Warranty
What warranty does Amante Antwerp offer?
Every Amante Antwerp piece is covered by the statutory 2-year legal guarantee under Belgian and European consumer law (EU Directive 2019/771, transposed into Belgian law as of 1 June 2022). This warranty covers any defect in conformity that exists at the time of delivery and becomes apparent within two years from that date.
Under the current legislation, the full burden of proof rests with the seller for the entire 2-year period, meaning you do not have to prove when a defect arose. If your piece shows a manufacturing defect within this period, we will repair or replace it free of charge.
The 2-year legal guarantee applies to B2C purchases and is a right under EU law, not a commercial choice.
What is not covered by the warranty?
The warranty does not cover damage caused by accidents or careless use, damage resulting from improper care, such as exposure to chemicals, water, or excessive force, normal wear over time such as light surface changes, or any modification made by a third party not authorized by Amante Antwerp.
Gradual fading of the plating through regular wear is considered normal wear and is not a manufacturing defect. Our Care section explains how to extend the life of your pieces.
How do I submit a warranty claim?
Send an email to hello@amanteantwerp.com with your order number, a description of the issue, and clear photos. Our team will respond within 2 business days.
If the warranty claim is approved, we will provide you with a prepaid return label. Once we receive and assess the piece, it will be repaired or replaced accordingly.
Gifts & Gift Cards
Is Amante Antwerp packaging gift-ready?
Every piece is delivered in our signature presentation packaging, a jewelry box with a soft interior and a pouch, so every order is ready to give. Limited edition pieces also include a certificate of authenticity.
You can send directly to the recipient by entering their address at checkout. We ship without a price tag or invoice inside the parcel.
Does Amante Antwerp offer gift cards?
Yes. Gift cards are available in various denominations and are valid for 3 years. We offer two formats:
Digital gift card: delivered instantly by email, perfect as a last-minute gift. To make it feel special, we recommend printing it on quality paper, pairing it with a handwritten note, and presenting it in a beautiful envelope or small box tied with ribbon. A simple but thoughtful touch makes the digital format feel just as intentional as a physical gift.
Physical gift card: coming soon. Our physical gift card will be available shortly, beautifully presented and ready to give. Want to be the first to know? Sign up for our newsletter or contact us at hello@amanteantwerp.com.
Can I send a piece directly to the recipient?
Absolutely. Simply enter the recipient’s address at checkout and select the gift option. We will ship without any price information inside the parcel. Your tracking confirmation is sent to you as the purchaser.
Contact & Support
Your question not listed here?
We’re happy to help. Reach out to us at hello@amanteantwerp.com and we aim to respond within 1 business day.

