These terms and conditions apply to all users of the domain amanteantwerp.com (also ‘the website’). The terms and conditions will be valid for all your (“the consumer”) future transactions with AMANTEANTWERP.com by Ellen D’Hondt (see “The Company”) , hereafter stated as AMANTE ANTWERP. Any changes in these terms and conditions will be published on the website, with reference to the date of revising. Users are responsible for keeping themselves updated with such changes.
AMANTE ANTWERP is part of Ellen D’Hondt, Berkenlaan 8 2540 Hove Belgium – Europe (VATnumber: BE 0504.816.902) contact via email: email@example.com
AMANTE ANTWERP is doing its utmost best to display all products on the site as clearly as possible, by using photos, videos, text, prices, delivery rates etc. However, errors may occur and AMANTE ANTWERP cannot guarantee all info is up to date. Errors may also occur when processing your order, therefore AMANTE ANTWERP cannot guarantee that all items included in the web shop are in stock at the time of your order. AMANTE ANTWERP is under no circumstances liable for any errors and/or incompleteness when displaying its products on the webshop or in respect of the order process. In the event that an item is unavailable for example it is out of stock or the size is not available, AMANTE ANTWERP will contact you by phone or by e-mail. If we are unable to contact you, your order will be automatically cancelled and in that case no party will be entitled to claim any compensation due to the cancellation.
The agreement will be concluded at the time of the acceptance of the offer by the consumer and by fulfilling all requirements, such as payment of the full order amount and providing all delivery details. All orders placed on the website will be confirmed by email as confirmation of the agreement. This confirmation will include all information on the order, such as article, price, delivery rate etc. AMANTE ANTWERP reserves the right to limit the quantities of the products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.
AMANTE ANTWERP ships within the European Union. For orders outside the EU, please mail to firstname.lastname@example.org. All packages contain a tracking number. Orders placed on Monday to Friday before 10 a.m. (PST) are handled during that week. Orders placed Saturdays, Sundays or public holidays, are handled on the first business day after. Shipping costs will be displayed at ordering moment and are therefore accepted by the customer, once the customer confirms the order. Orders are shipped from Belgium. AMANTE ANTWERP does not control any duties/taxes that may occur to the package. The customer will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country (outside Europe) so please contact the local customs office for further information.
AMANTE ANTWERP accept VISA, MASTERCARD & BANCONTACT. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MASTERCARD. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.
AMANTE ANTWERP use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders, by using Stripe payment service, which secures communications by encrypting all data to and from the site. For security reasons, we do not store any payment information in our database.
AMANTE ANTWERP refers to article “Offer” and states that all products, subject of the order, will measure up to the specifications mentioned on the website to the best of AMANTE ANTWERP’ abilities. In case of any problems and/or quality issues, the consumer will only be entitled to claim a product as substitution of the defective product, under reservation of the provisions regarding AMANTE ANTWERP’ complaint policy.
AMANTE ANTWERP will deliver the ordered product asap, though within 7 working days after reception of your payment, on the delivery address as stated by the consumer. More often than not we will post your item the day after you purchase from the website. In case of delay of the delivery time or if we are not able to deliver the ordered product, we will send you a notification immediately either by email or phone. You will have the right to cancel your order within 7 days after our notification. In case of cancellation of your order in due time, AMANTE ANTWERP will refund your payment within 10 days without you being entitled to claim any other damages.
AMANTE ANTWERP will send your order only after the full amount of the order has been received. The consumer is obliged to report any inaccuracies in his payment details immediately.
All complaints regarding visible defects and non-conformities must be sent by email to email@example.com within 10 days after delivery under penalty of lapsing of the claim. In case of hidden defects or hidden non-conformities any complaint must be formulated by email within 14 days after the problem has been detected or should have been detected under penalty of lapsing of the claim. This email must contain a clear and complete description of the complaint. AMANTE ANTWERP will respond to all complaints within 10 respectively 14 days depending on the nature of the problem. Note regarding colors and finish: AMANTE ANTWERP cannot guarantee that colors or finishing on the website will be true to life. This depends partly on the color settings or state of your computer and monitor.
In case of Force Majeure, AMANTE ANTWERP obligations will be suspended. The contract between the consumer and AMANTE ANTWERP can, in such cases, be partially or fully terminated by yourself or by AMANTE ANTWERP. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, AMANTE ANTWERP will attempt to resolve all issues in a timely manner.
The agreement between AMANTE ANTWERP and the consumer, the use of the webshop and the relationship between AMANTE ANTWERP and any third parties will be governed by Belgian law. The courts of Antwerp, division Antwerp, will have exclusive jurisdiction for any dispute under the agreement between AMANTE ANTWERP and the consumer, the use of the webshop and the relationship between AMANTE ANTWERP and any third parties.
All the texts, comments, works, illustrations and images reproduced on the website amanteantwerp.com are reserved for the title of the royalty and intellectual document of title Benelux. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of AMANTE ANTWERP. Any reproduction total or partial of the catalogue of AMANTE ANTWERP is strictly prohibited.