What is the status of my order?
All orders are fully traceable via tracking number. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.
How do I track an online order?
Open the email account you used to place your order. Search for a shipping confirmation email. If you have multiple orders or shipments, find the email for the one you want to track. Follow the instructions in the email to track your shipment using the tracking number.
I did not receive all the articles?
If you have ordered several articles and not all articles are in stock, you will receive an email or phone call with the possible delivery time of the missing article(s). If you did not receive an email or phone call please contact customer service or email@example.com
How do I return an article?
If you want to return, exchange your order or if anything is not matching your expectations, please let us know!
You have the right to return or exchange your order within 14 days after delivery.
If you want to return or exchange your order (or a part), please reply to your order confirmation mail or send an email to firstname.lastname@example.org with your confirmation order number.
Please mention the following:
– The article you want to return
– The reason
– If applicable, the article you want in exchange (if available)
We will reply to your request asap, with the return information, containing the return confirmation form and return address.
Can I return earrings?
For reasons of hygiene, we are unable to offer exchanges or vouchers on earrings.
Are the return shipping costs for myself?
Yes, return transport costs are at the expense of the customer; we highly recommend providing tracking on your parcel so that you may accurately locate your return. We cannot accept responsibility for parcels lost in the post.
What does ‘the material respect the REACH limits ‘ mean?
The materials respect the European REACH limits on lead and cadmium content and on nickel release (nickle free).
All used colors are lead free, nickel free and made on a white bronze base (not nickel base) in compliance to the European REACH prescriptions.